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Blogs

William_Dudley
Moderator
Moderator

Mobile Industry Predictions for 2021 must build on the extraordinary ramifications of 2020.

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William_Dudley
Moderator
Moderator

As we do each year, we assess last year's predictions. Certainly many of my 2020 predictions were greatly altered by the pandemic, to say the least.

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Steve_Garcia
Employees

Steven Garcia, Chief Architect, Head of Product and Infrastructure Engineering, and Silvio Lombardi, Senior Sales Account Executive, explain what developers need in order to deliver successful multichannel customer engagement solutions. 

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Mirko_Benetti
Employees

Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.

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Sonia_Lopez
Employees

Sonia Lopez Esquilas, Sales Director, Iberia and Northern Europe and Pekka Porkka, Head of Contact Center Product Unit, consider the impact contact centers have on the success of an enterprise.

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Rohit_Tripathi
Retired

Rohit Tripathi, Chief Product Officer, and Mirko Benetti, VP, Head of Sales EMEA and APJ, look at how CPaaS helps developers benefit the enterprise

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Shahzad_Ismail
Community Manager
Community Manager

Pekka Porkka (Head of Development) and Markku Helin (Chief Product Owner) for Sinch Contact Center explain, how the new bar for contact centers is frictionless customer engagement providing interactions across channels that are easy, data-driven, and seamless.

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Michael_Smith5
Employees

Michael Smith, Product Manager, Sinch, shares how the right CPaaS provider helps improve the success of a customer engagement API project.

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John_Burton
Moderator
Moderator

Contact centers are busier than ever today, due in part to the recent digital transformation trend, and exacerbated by the Covid-19 pandemic which has forced many organizations to move their business entirely online. This has resulted in long on-hold wait times, unhappy customers, and frustrated contact center employees. So what's a company to do? One quick win is to implement a modern Cloud-based contact center like Sinch Contact Center. Read on to learn more.

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Arti_Yadav
Moderator
Moderator

Flexibility and omni-channel responsiveness are what we need going forward according to Digital Interconnect.

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