Steven Garcia, Chief Architect, Head of Product and Infrastructure Engineering, and Silvio Lombardi, Senior Sales Account Executive, explain what developers need in order to deliver successful multichannel customer engagement solutions.
Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.
Pekka Porkka (Head of Development) and Markku Helin (Chief Product Owner) for SAP Contact Center 365 explain, how the new bar for contact centers is frictionless customer engagement ─providing interactions across channels that are easy, data-driven, and seamless.
Contact centers are busier than ever today, due in part to the recent digital transformation trend, and exacerbated by the Covid-19 pandemic which has forced many organizations to move their business entirely online. This has resulted in long on-hold wait times, unhappy customers, and frustrated contact center employees. So what's a company to do? One quick win is to implement a modern Cloud-based contact center like SAP Contact Center 365. Read on to learn more.