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SAP Digital Interconnect Employee

Steven Garcia, Chief Architect, Head of Product and Infrastructure Engineering, and Silvio Lombardi, Senior Sales Account Executive, explain what developers need in order to deliver successful multichannel customer engagement solutions. 

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SAP Digital Interconnect Employee

Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.

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SAP Digital Interconnect Employee

Sonia Lopez Esquilas, Sales Director, Iberia and Northern Europe and Pekka Porkka, Head of Contact Center Product Unit, consider the impact contact centers have on the success of an enterprise.

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SAP Digital Interconnect Employee

Rohit Tripathi, Chief Product Officer, and Mirko Benetti, VP, Head of Sales EMEA and APJ, look at how CPaaS helps developers benefit the enterprise

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Community Manager
Community Manager

Pekka Porkka (Head of Development) and Markku Helin (Chief Product Owner) for SAP Contact Center 365 explain, how the new bar for contact centers is frictionless customer engagement providing interactions across channels that are easy, data-driven, and seamless.

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SAP Digital Interconnect Employee

Michael Smith, Product Manager, SAP Live Link 365, shares how the right CPaaS provider helps improve the success of a customer engagement API project.

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SAP Digital Interconnect Employee

Programmable Digital Interconnect delivers immersive messaging for intelligent enterprises.

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Moderator
Moderator

Contact centers are busier than ever today, due in part to the recent digital transformation trend, and exacerbated by the Covid-19 pandemic which has forced many organizations to move their business entirely online. This has resulted in long on-hold wait times, unhappy customers, and frustrated contact center employees. So what's a company to do? One quick win is to implement a modern Cloud-based contact center like SAP Contact Center 365. Read on to learn more.

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Moderator
Moderator

Flexibility and omni-channel responsiveness are what we need going forward according to SAP Digital Interconnect.

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SAP Digital Interconnect Employee

As more activity moves online, the importance of APIs as a factor in choosing cloud solutions such as communications platform as-a-service (CPaaS) is growing.

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