Blogs

As interactions become more digital customer expectations are increasing and they want to communicate with organisations via their chosen method, whether that’s via phone, email, SMS, other forms of messaging such as Facebook Messenger, WhatsApp and WeChat, or via social channels.

CPaaS solutions can eliminate connectivity and device challenges, reduce app integration costs, and ease IT support responsibilities.

You’ve likely heard of the API Economy – it’s a concept which has grown in recent years to become a vital part of the technology landscape. But what exactly does the term mean, and what impact could it have for your business?