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SAP Digital Interconnect Employee

Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.

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Moderator
Moderator

Contact centers are busier than ever today, due in part to the recent digital transformation trend, and exacerbated by the Covid-19 pandemic which has forced many organizations to move their business entirely online. This has resulted in long on-hold wait times, unhappy customers, and frustrated contact center employees. So what's a company to do? One quick win is to implement a modern Cloud-based contact center like SAP Contact Center 365. Read on to learn more.

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SAP Digital Interconnect Employee

As more activity moves online, the importance of APIs as a factor in choosing cloud solutions such as communications platform as-a-service (CPaaS) is growing.

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Moderator
Moderator

CPaaS adoption is accelerating as organisations manage multichannel environments in order to serve their customers better and operate more efficiently.

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SAP Digital Interconnect Employee

Uffe Jes Hansen, VP EMEA, and Elias Moreira, Product Manager SAP People Connect 365, look at what enterprises need to maintain business continuity in the face of unexpected incidents that threaten to disrupt the day-to-day operation of the business.

 

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Moderator
Moderator

We just ended the second decade of the 2000s and now look ahead to the 2020s. I expect that the 2020s will not be as roaring as the 1920s were, 100 years ago. But for the mobile industry, we’ve progressed a long way in the last 10 years.

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SAP Digital Interconnect Employee

Communications-platform-as-a-Service, or CPaaS, is a relatively new concept, but for anyone trying to harness the ever-growing number of channels and meet the expectations of the modern experience economy and customer, it is increasingly becoming a necessity.

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SAP Digital Interconnect Employee

Learn how you can use CPaaS to improve engagements and service in the experience economy.

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