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Mirko_Benetti
Employees

Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.

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John_Burton
Moderator
Moderator

Contact centers are busier than ever today, due in part to the recent digital transformation trend, and exacerbated by the Covid-19 pandemic which has forced many organizations to move their business entirely online. This has resulted in long on-hold wait times, unhappy customers, and frustrated contact center employees. So what's a company to do? One quick win is to implement a modern Cloud-based contact center like Sinch Contact Center. Read on to learn more.

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Rohit_Tripathi
Retired

As more activity moves online, the importance of APIs as a factor in choosing cloud solutions such as communications platform as-a-service (CPaaS) is growing.

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Arti_Yadav
Moderator
Moderator

CPaaS adoption is accelerating as organisations manage multichannel environments in order to serve their customers better and operate more efficiently.

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Manpreet_Kaur
Community Manager
Community Manager

Ovum refer to communications-platform-as-a-service (CPaaS) as a “quiet revolution” for customer experience professionals.

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William_Dudley
Moderator
Moderator

We just ended the second decade of the 2000s and now look ahead to the 2020s. I expect that the 2020s will not be as roaring as the 1920s were, 100 years ago. But for the mobile industry, we’ve progressed a long way in the last 10 years.

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Sonia_Lopez
Employees

Communications-platform-as-a-Service, or CPaaS, is a relatively new concept, but for anyone trying to harness the ever-growing number of channels and meet the expectations of the modern experience economy and customer, it is increasingly becoming a necessity.

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