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Mirko_Benetti
Employees

Customer experience is a key success factor for enterprises, and with the increased pace of digitization companies are looking for scalable, reliable solutions to address their communication and customer interaction needs.

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Michael_Smith5
Employees

Michael Smith, Product Manager, Sinch, shares how the right CPaaS provider helps improve the success of a customer engagement API project.

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Uffe_Jes_Hansen
Employees

Of the many changes wrought by the COVID-19 pandemic, one that stands out is the growing demand on organisations across the economic spectrum to deliver an ever-more effective, efficient and innovative online consumer experience.

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Meenal_Prasad
Employees

CPaaS solutions eliminate the enormous complexity and high costs of integrating applications with diverse, ever-evolving channels.

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Arti_Yadav
Moderator
Moderator

CPaaS adoption is accelerating as organisations manage multichannel environments in order to serve their customers better and operate more efficiently.

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cbeaty
Retired

With the popularity of social messaging continuing to grow, the ability to offer customer support on multiple channels is more important than ever.

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Uffe_Jes_Hansen
Employees

Uffe Jes Hansen and Marut Gaonkar discuss how, in today’s highly connected world, the ability of companies to engage and interact with their customers has never been easier – or more difficult.

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Arti_Yadav
Moderator
Moderator

Digital Interconnect’s Marut Gaonkar, product manager, and Arti Yadav, director marketing, explain the importance of communicating with consumers over social messaging apps

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Shahzad_Ismail
Community Manager
Community Manager

Meenal Prasad (Head of product management) and Mirko Benetti (VP, head of sales EMEA and APJ) discuss the changing nature of customer engagement and the complexity and implications of multichannel communications for intelligent enterprises.

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Rohit_Tripathi
Retired

WhatsApp, WeChat, Facebook Messenger, Instagram stories, and a plain old text message – those are just a few of the ways that marketers can reach today’s consumers. While there is no shortage of channels that a company can use, there is a major challenge – how can today’s marketers wade through the noise and communicate in a trustworthy, meaningful, and impactful way that resonates with consumers?

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