Of the many changes wrought by the COVID-19 pandemic, one that stands out is the growing demand on organisations across the economic spectrum to deliver an ever-more effective, efficient and innovative online consumer experience.
Marut Gaonkar, Senior Product Manager, and Kris Hayes, Head of Sales and Vice President Americas at SAP Digital Interconnect, look at how a Communications Platform as a Service can orchestrate, simplify and improve the routing and delivery of messages.
Uffe Jes Hansen, VP EMEA, and Elias Moreira, Product Manager SAP People Connect 365, look at what enterprises need to maintain business continuity in the face of unexpected incidents that threaten to disrupt the day-to-day operation of the business.
As interactions become more digital customer expectations are increasing and they want to communicate with organisations via their chosen method, whether that’s via phone, email, SMS, other forms of messaging such as Facebook Messenger, WhatsApp and WeChat, or via social channels.
John Candish, Head of IoT Products and Adam Brito, VP Asia Pacific and Japan at SAP Digital Interconnect, look at the part that the Internet of Things plays in enabling and protecting the perishable enterprise.