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Blogs - Page 2

Rohit_Tripathi
Retired

As more activity moves online, the importance of APIs as a factor in choosing cloud solutions such as communications platform as-a-service (CPaaS) is growing.

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Uffe_Jes_Hansen
Employees

Of the many changes wrought by the COVID-19 pandemic, one that stands out is the growing demand on organisations across the economic spectrum to deliver an ever-more effective, efficient and innovative online consumer experience.

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Meenal_Prasad
Employees

CPaaS solutions eliminate the enormous complexity and high costs of integrating applications with diverse, ever-evolving channels.

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Marut_Gaonkar
Employees

Marut Gaonkar, Senior Product Manager, and Kris Hayes, Head of Sales and Vice President Americas at SAP Digital Interconnect, look at how a Communications Platform as a Service can orchestrate, simplify and improve the routing and delivery of messages.

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Arti_Yadav
Moderator
Moderator

CPaaS adoption is accelerating as organisations manage multichannel environments in order to serve their customers better and operate more efficiently.

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cbeaty
Retired

With the popularity of social messaging continuing to grow, the ability to offer customer support on multiple channels is more important than ever.

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Rohit_Tripathi
Retired

CPaaS solutions can eliminate connectivity and device challenges, reduce app integration costs, and ease IT support responsibilities.

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Russ_Green
Employees

Russ Green and Alessandro Musella discuss the importance of APIs in multichannel engagement and how API libraries, code generation, analytics, and standards compliance are key considerations when selecting the right CPaaS partner.

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Johnnie_W
Moderator
Moderator

Along with much of modern life, the contact centre is forever changed by the Covid-19 pandemic. Workers in affected regions simply are no longer able to travel to and sit closely together in traditional contact centres which has led to an increase in contact centre agents working remotely. 

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Uffe_Jes_Hansen
Employees

Uffe Jes Hansen and Marut Gaonkar discuss how, in today’s highly connected world, the ability of companies to engage and interact with their customers has never been easier – or more difficult.

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