DB52 – Rejected by operator

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DB52 is a SMS 365, enterprise service status code meaning ‘Rejected by operator’, which is a final status code meaning there was a network error and the Digital Interconnect platform received a final error code from the operator.

Possible Reasons for a DB52 response

There are a number of reasons why the DB52 status code is returned. Some of these along with the actions that should be taken, are detailed below:

Category	Description	Action
Operator	The MT message encountered an error while sending due to error which occurred during the sending process to operator.	The customer should retry the service after a short period to confirm if the issue persists.
Operator	The MT message encountered an error while sending due to error which occurred during the sending process to operator.	Raise a single user issue (SUI) ticket to the Service Desk (SD), detailing the OrderID, MSISDN and date/time the MT message was sent, so that the SD team can investigate.