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[Maintenance] | Scheduled | Enterprise Messaging | DI E-Mail 365 | 06-Mar-2021 09:00 Hrs. – 15:00 Hrs. GMT | Third Party

Digital Interconnect 3rd Party Maintenance Notification

     

WHEN

Start Date/Time (GMT)

06-Mar-2021 09:00:00 hrs GMT.

End Date/Time (GMT)

06-Mar-2021 15:00:00 hrs GMT.

Current Status:

Scheduled- New

WHO and WHAT

Submitter Group

Digital Interconnect 3rd Party provider

Category

SIGNIFICANT

Type

Applications

Item

Software Maintenance.

WHERE

Location

N/A

DETAILS

Description

Dear Customer,

This maintenance information is important to you and therefore, we recommend read & consuming it carefully.

Digital Interconnect’s partner would be executing a significant maintenance activity on 06 Mar 2021. This significant maintenance activity is a proactive work executed for optimizing availability of the service offered. During the advertised maintenance window, Customers’ should expect the following:

(i)                  Intermittent interruption to the DI E-Mail 365 service,

(ii)                Delay in delivery of email messages sent to DI E-Mail 365 service,

(iii)               Digital Interconnect email service would continue to accept / receive email messages, but queue within our application and deliver with intermittent delay in delivery,

(iv)               Services should return to normal after completion of maintenance as per advertised time window.

 

Digital Interconnect’s recommendation to Customers’:

We recommend scheduling your campaign traffic & high volumes of messages after the first two hours of advertised maintenance time window (i.e., after 11:00 GMT). This is to prevent adverse impact to your traffic and ensure a seamless service is offered during your major campaigns & high-volume traffic situations.

 

Should you need clarification and (OR) addition information, please do not hesitate to contact essupport.digitalinterconnect@sinch.com (or) designated Digital Interconnect Account Manager.

IMPACT

Impact on Services

E-Mail traffic:

Service unavailable during first 2 hours & Intermittent interruptions are expected to occur during rest of scheduled time window.

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