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[INCIDENT] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of reports towards one of our partners in F

External Notification

Status

New

 

Ticket #

NA

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

11-Feb -2021 12:00 Hrs.

 

Incident End Date & Time (GMT) :

Ongoing

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Potential Delay in delivery

 

Others:

Not Applicable

Description

  • Monitoring NOC is currently observing delay in receipt of delivery reports for MT traffic towards Bouygues Telecom France in France.
  • Customers may face potential delay in DLR receipt for traffic bound towards France destination.
    .
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Resolution Comments

  • Ongoing
     

If you have any questions or concerns, please send an email to

essupport.digitalinterconnect@sinch.com

     
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