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[INCIDENT] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic | TT# MN

External Notification

Status

New

 

Ticket #

MNOC-28796

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

06-Apr-2021 17:30 Hrs.

 

Incident End Date & Time (GMT) :

Ongoing

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Potential delay in delivery

 

Others:

Not Applicable

Description

  • Monitoring NOC observed queues for Salesforce DR traffic.
  • We confirm that there was no connectivity issue observed with any binds.
  • Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

Ongoing

     

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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