[INCIDENT] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages | TT# MNOC-26

[Rama_Kumaraswam]

External Notification
Status	NEW		Ticket #
Platform / Service	DI MMS 365 - MM7		Severity
Incident Start Date & Time (GMT) :	01-Jan-2021 15:45 Hrs.		Incident End Date & Time (GMT) :
Impact Assessment
Mobile Terminating (MT) Traffic:	Potential delay in delivery		Message Manager:
Mobile Originated (MO) Traffic:	Potential delay in delivery		Extranet:
DR Notification:	Potential delay in delivery		Others:
Description	1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. 2. This would potentially cause delay in delivery for Multimedia messages. 3. Traffic in queue is processing normally and we will provide an update on the progress made.
Resolution Comments	Ongoing
If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com