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[INCIDENT] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages | TT# MNOC-26

External Notification

Status

NEW

 

Ticket #

 

Platform / Service

DI MMS 365 - MM7

 

Severity

 

Incident Start Date & Time (GMT) :

01-Jan-2021 15:45 Hrs.

 

Incident End Date & Time (GMT) :

 

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery

 

Message Manager:

 

Mobile Originated (MO) Traffic:

Potential delay in delivery

 

Extranet:

 

DR Notification:

Potential delay in delivery

 

Others:

 

Description

1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
2. This would potentially cause delay in delivery for Multimedia messages.
3. Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

Ongoing

    

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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