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[INCIDENT] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages | TT# MNOC-26

External Notification

Status

NEW

 

Ticket #

MNOC-26603

Platform / Service

DI MMS 365 - MM7

 

Severity

NA

Incident Start Date & Time (GMT) :

06-Jan-2021 15:20 Hrs.

 

Incident End Date & Time (GMT) :

Ongoing

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Potential delay in delivery

 

Extranet:

Not Impacted

DR Notification:

Potential delay in delivery

 

Others:

Not Applicable

Description

1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
2. This would potentially cause delay in delivery for Multimedia messages.
3. Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

Ongoing

     

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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