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[INCIDENT - RESOLVED] | Enterprise Messaging | DI Email 365 | Delay in Posts/Bounces report files from one of our partne

External Notification

Status

RESOLVED

 

Ticket #

MNOC-29235

Platform / Service

DI Email 365

 

Severity

NA

Incident Start Date & Time (GMT) :

24-April-2021 21:10 Hrs.

 

Incident End Date & Time (GMT) :

26-April-2021 07:00 Hrs.

Impact Assessment

Email365 Traffic:

Not Impacted

 

Message Manager:

Not Impacted

 

Extranet:

Not Impacted

 

Posts/Bounces

Not Impacted

Description

  • DI Monitoring NOC is currently not receiving posts/Bounces reports files from one of our partners.
  • There will no impact in e-mail traffic delivery, only Posts/Bounces reporting impacted.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

UPDATE 1 25/04/2021 05:20 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 2 25/04/2021 09:20 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 3 25/04/2021 13:20 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 4 25/04/2021 17:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 5 25/04/2021 20:15 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 6 25/04/2021 22:15 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 7 26/04/2021 01:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 8 26/04/2021 05:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

 

Resolution Comments

  • DI Support team has observed that the issue is currently resolved, we have started receiving Posts/Bounces reports.
  • Monitoring NOC will continue to monitor.

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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