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[INCIDENT-RESOLVED] | Enterprise Messaging | DI Email 365 | Not Receiving DR’s towards One Of Our Partner. | MNOC-28551

External Notification

Status

RESOLVED

 

Ticket #

MNOC-28551

Platform / Service

DI Email 365

 

Severity

-

Incident Start Date & Time (GMT) :

26-March-2021 06:00 Hrs.

 

Incident End Date & Time (GMT) :

27-March-2021 00:10 Hrs.

Impact Assessment

Email365 Traffic:

Not Impacted

 

Message Manager:

Not Impacted

 

Extranet:

Not Impacted

 

Others:

Not Applicable

Description

  • DI Monitoring NOC is currently not receiving DR’s towards one of our partners.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

 

Resolution Comments

  • Support teams verified and confirmed no issue in E-Mail delivery.
  • Support teams will continue to monitor the traffic.

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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