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[INCIDENT] RESOLVED | Enterprise Messaging | DI SMS 365 |Potential Delay in delivery of traffic towards one of our part

 

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

27-Dec-2020 22:00 Hrs.

 

Incident End Date & Time (GMT) :

28-Dec-2020 05:10 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential Delay in Delivery

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Potential Delay in Delivery

 

Others:

Not Applicable

Description

  • Monitoring NOC is currently observing delivery degradation towards one of our partners in Bangladesh.
  • Customers may observe potential delay in delivery of traffic towards the same.
  • Support team is currently working on high priority to resolve this issue.
  • Monitoring NOC will continue to follow-up and update you on the progress made.

Resolution Comments

  • Our partner has informed us that issue has been fixed at their end.
  • Our Support teams verified the same and found the issue to be resolved.
  • DI Support teams will continue to monitor the traffic.
     
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