[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards partner in Sing

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	NA
Platform / Service	DI SMS 365		Severity	NA
Incident Start Date & Time (GMT) :	08-Feb -2021 23:00 Hrs.		Incident End Date & Time (GMT) :	09-Feb -2021 23:45 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	DI Monitoring NOC currently observing connectivity issue towards one of our partners in Singapore. Our customers’ may observe potential delay in delivery of traffic towards Singapore. DI Support team is currently working on high priority to resolve this issue. DI Monitoring NOC will continue to follow-up and update you on the progress made.
Update 09 Feb-2021 02:00 Hrs. GMT	•     DI Monitoring NOC is still observing issue in delivery towards Singapore. •     We are following up with our partner regarding this incident. •     Monitoring NOC will provide an update once we have any response.
Update 09 Feb -2021 09:00 Hrs. GMT	•     DI Monitoring NOC is still observing issue in delivery towards Singapore. •     We are still following up with our partner regarding this incident.
Update 09 Feb -2021 17:20 Hrs. GMT	•     DI Monitoring NOC is still observing issue in delivery towards Singapore. •     We are still following up with our partner regarding this incident.
Update 09 Feb -2021 19:00 Hrs. GMT	•     DI Monitoring NOC is still observing issue in delivery towards Singapore. •     We are still following up with our partner regarding this incident.
Update 09 Feb -2021 21:00 Hrs. GMT	•     DI Monitoring NOC is still observing issue in delivery towards Singapore. •     We are still following up with our partner regarding this incident.
Resolution Comments	Issue has been fixed , Support teams verified the same and found the issue to be resolved. Support teams will continue to monitor the traffic.
If you have any questions or concerns, please send an email to	essupport.digitalinterconnect@sinch.com