SAP Digital Interconnect is now Sinch

Contact Us

cancel
Showing results for 
Search instead for 
Did you mean: 

[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards partner in Sing

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

08-Feb -2021 23:00 Hrs.

 

Incident End Date & Time (GMT) :

09-Feb -2021 23:45 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • DI Monitoring NOC currently observing connectivity issue towards one of our partners in Singapore.
  • Our customers’ may observe potential delay in delivery of traffic towards Singapore.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Update 09 Feb-2021 02:00 Hrs. GMT

•     DI Monitoring NOC is still observing issue in delivery towards Singapore.

•     We are following up with our partner regarding this incident.

•     Monitoring NOC will provide an update once we have any response.

Update 09 Feb -2021 09:00 Hrs. GMT

•     DI Monitoring NOC is still observing issue in delivery towards Singapore.

•     We are still following up with our partner regarding this incident.

Update 09 Feb -2021 17:20 Hrs. GMT

•     DI Monitoring NOC is still observing issue in delivery towards Singapore.

•     We are still following up with our partner regarding this incident.

Update 09 Feb -2021 19:00 Hrs. GMT

•     DI Monitoring NOC is still observing issue in delivery towards Singapore.

•     We are still following up with our partner regarding this incident.

Update 09 Feb -2021 21:00 Hrs. GMT

•     DI Monitoring NOC is still observing issue in delivery towards Singapore.

•     We are still following up with our partner regarding this incident.

Resolution Comments

  • Issue has been fixed , Support teams verified the same and found the issue to be resolved.
  • Support teams will continue to monitor the traffic.
     

If you have any questions or concerns, please send an email to

essupport.digitalinterconnect@sinch.com

     
0 Kudos