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[INCIDENT - RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards partner in Me

External Notification




Ticket #


Platform / Service

DI SMS 365




Incident Start Date & Time (GMT) :

06-Feb -2021 13:30 Hrs.


Incident End Date & Time (GMT) :


Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Message Manager:


Mobile Originated (MO) Traffic:

Not Impacted




DR Notification:

Not Impacted





  • DI Monitoring NOC currently observing connectivity issue towards one of our partners in Mexico.
  • Our customers’ may observe potential delay in delivery of traffic towards Mexico.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Update 06 Feb-2021 20:45 Hrs. GMT

  • DI Monitoring NOC is still observing issue in delivery towards Mexico.
  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

Resolution Comments

  • Our partner has informed us that issue has been fixed at their end.
  • Our Support teams verified the same and found the issue to be resolved.
  • DI Support teams will continue to monitor the traffic.


If you have any questions or concerns, please send an email to

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