[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	MNOC-27427
Platform / Service	SMSx		Severity	NA
Incident Start Date & Time (GMT) :	04-Feb-2021 20:15 Hrs.		Incident End Date & Time (GMT) :	04-Feb-2021 23:15 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	Monitoring NOC observed queues for Salesforce DR traffic. We confirm that there was no connectivity issue observed with any binds. Traffic in queue is processing normally and we will provide an update on the progress made.
Update as on 04 Feb 2021 at 22:15Hrs GMT:	Monitoring NOC still observes queues, though they are reducing at a fast pace now. We will notify once queues get cleared.
Resolution Comments	All queues have been cleared and traffic is resumed back to normal. Support teams verified the same and found the issue is resolved. Support teams will continue to monitor the traffic.
If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com