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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic

External Notification




Ticket #


Platform / Service





Incident Start Date & Time (GMT) :

04-Feb-2021 20:15 Hrs.


Incident End Date & Time (GMT) :

04-Feb-2021 23:15 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted



Not Impacted

DR Notification:

Not Impacted



Not Applicable


  • Monitoring NOC observed queues for Salesforce DR traffic.
  • We confirm that there was no connectivity issue observed with any binds.
  • Traffic in queue is processing normally and we will provide an update on the progress made.

Update as on 04 Feb 2021 at 22:15Hrs GMT:

  • Monitoring NOC still observes queues, though they are reducing at a fast pace now.
  • We will notify once queues get cleared.

Resolution Comments

  • All queues have been cleared and traffic is resumed back to normal.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic.

If you have any queries related to this incident , please contact Service Desk team at

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