[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards one of our part

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	NA
Platform / Service	DI SMS 365		Severity	NA
Incident Start Date & Time (GMT) :	01-Feb-2021 06:30 Hrs.		Incident End Date & Time (GMT) :	01-Feb-2021 09:20 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	Monitoring NOC is currently observing delivery degradation towards one of our partners in Iraq. Customers may observe potential delay in delivery of traffic towards the same. Support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Resolution Comments	Our partner has informed us that issue has been fixed at their end. Support teams verified the same and found the issue to be resolved. Support teams will continue to monitor the traffic.

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com