[INCIDENT -RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	MNOC-27466
Platform / Service	DI SMS 365		Severity	NA
Incident Start Date & Time (GMT) :	06-Feb-2021 21:20 Hrs.		Incident End Date & Time (GMT) :	07-Feb-2021 04:00 Hrs
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	Monitoring NOC observed queues for Salesforce DR traffic. We confirm that there was no connectivity issue observed with any binds. Traffic in queue is processing normally and we will provide an update on the progress made.
Update 07-Feb-2021 01:17 Hrs. GMT	Monitoring NOC is still observing queues for Salesforce DR traffic. We will continue to monitor and inform once all queues are cleared.
Resolution Comments	Queues got cleared and traffic has been resumed back to normal.
If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com