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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic

 

External Notification

Status

RESOLVED

 

Ticket #

MNOC-28539

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

25-Mar-2021 23:30 Hrs.

 

Incident End Date & Time (GMT) :

26-Mar-2021 05:30 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • Monitoring NOC observed queues for Salesforce DR traffic.
  • We confirm that there was no connectivity issue observed with any binds.
  • Traffic in queue is processing normally and we will provide an update on the progress made.

Update 26/03/2021 01:45 Hrs. GM

  • Salesforce DR queues built within our platform due to high traffic and queues are still processing.
  • Monitoring NOC will continue to monitor and update on the progress made.

Update 26/03/2021 03:30 Hrs. GMT

  • Salesforce DR queues built within our platform due to high traffic and queues are still processing.
  • Monitoring NOC will continue to monitor and update on the progress made.

Update 26/03/2021 04:40 Hrs. GMT

  • Salesforce DR queues built within our platform due to high traffic and queues are still processing.
  • Monitoring NOC will continue to monitor and update on the progress made.

Resolution Comments

  • All queues have been cleared and traffic is resumed back to normal.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic.
     

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

 

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