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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in delivery in one of the destination in Canad

External Notification

Status

RESOLVED

 

Ticket #

MNOC-28562

Platform / Service

DI SMS 365

 

Severity

-

Incident Start Date & Time (GMT) :

26-March-2021 16:30 Hrs.

 

Incident End Date & Time (GMT) :

27-March-2021 07:15 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • Monitoring NOC is currently observing queueing towards one of our partners in Canada for SFMC.
  • Customers may face potential delay in delivery of traffic bound towards the same.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Update 26-Mar-2021 21:00 Hrs. GMT

  • Monitoring NOC is still observing queues towards one of our partners in Canada for SFMC due to high traffic.
  • We are continuously working with our team to improvise the situation.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made

Update 26-Mar-2021 22:10 Hrs. GMT

  • Monitoring NOC is still observing queues towards one of our partners in Canada for SFMC which are gradually decreasing.
  • We are continuously working with our support teams to resolve the issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made

Update 26-Mar-2021 23:36 Hrs. GMT

  • Monitoring NOC is still observing queues towards one of our partners in Canada for SFMC which are decreasing gradually.
  • We are continuously working with our team to improvise the situation.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made

Update 27-Mar-2021 01:00 Hrs. GMT

  • Monitoring NOC is still observing queues towards one of our partners in Canada for SFMC which are gradually decreasing.
  • We are continuously working with our support teams to resolve the issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Update 27-Mar-2021 02:40 Hrs. GMT

  • Monitoring NOC is still observing queues towards one of our partners in Canada for SFMC which are gradually decreasing.
  • We are continuously working with our support teams to resolve the issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

Update 27-Mar-2021 03:30 Hrs. GMT

  • We are still experiencing queues towards partner in Canada; however, queues are decreasing fast .
  • DR queues are cleared completely.
  • During the incident there was no issue to MO traffic from SFMC towards SDI,
  • Impacted was limited only towards Canada.
  • We will continue to follow up on this issue until it’s resolved.

Update 27-Mar-2021 5:00 Hrs. GMT

  • We are still experiencing queues towards partner in Canada; however, queues are decreasing fast .
  • DR queues are cleared completely.
  • During the incident there was no issue to MO traffic from SFMC towards SDI,
  • Impacted was limited only towards Canada.
  • We will continue to follow up on this issue until it’s resolved.

Update 27-Mar-2021 6:00 Hrs. GMT

  • We are still experiencing queues towards partner in Canada; however, queues are decreasing fast .
  • During the incident there was no issue to MO traffic from SFMC towards SDI,
  • Impacted was limited only towards Canada.
  • We will continue to follow up on this issue until it’s resolved.

Update 27-Mar-2021 7:00 Hrs. GMT

  • We are still experiencing queues towards partner in Canada; however, queues are decreasing fast .
  • During the incident there was no issue to MO traffic from SFMC towards SDI,
  • Impacted was limited only towards Canada.
  • We will continue to follow up on this issue until it’s resolved.

 

Resolution Comments

  • All queues have been cleared and traffic is resumed back to normal.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic.

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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