[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffic

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	MNOC-28574
Platform / Service	DI SMS 365		Severity	NA
Incident Start Date & Time (GMT) :	27-Mar-2021 14:20 Hrs.		Incident End Date & Time (GMT) :	28-Mar-2021 1:40 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	Monitoring NOC observed queues for Salesforce DR traffic. We confirm that there was no connectivity issue observed with any binds. Traffic in queue is processing normally and we will provide an update on the progress made.
Resolution Comments	Currently all queues are cleared, and traffic has been resumed back to normal. Support teams verified the same and found the issue is resolved. Support teams will continue to monitor the traffic.
If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com