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[INCIDENT - RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in message delivery for Salesforce DR traffi

External Notification




Ticket #


Platform / Service

DI SMS 365




Incident Start Date & Time (GMT) :

30-Mar-2021 19:00 Hrs.


Incident End Date & Time (GMT) :

30-Mar-2021 22:20 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted



Not Impacted

DR Notification:

Not Impacted



Not Applicable


  • Monitoring NOC observed queues for Salesforce DR traffic.
  • We confirm that there was no connectivity issue observed with any binds.
  • Traffic in queue is processing normally and we will provide an update on the progress made.

Update 30/03/2021 20:40 GMT

  • Salesforce DR queues built within our platform due to high traffic and queues are still processing.
  • Monitoring NOC will continue to monitor and update on the progress made.

Resolution Comments

  • All queues have been cleared and traffic is resumed back to normal.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic.

If you have any queries related to this incident , please contact Service Desk team at

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