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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery reports from one of our partners i

External Notification

Status

RESOLVED

 

Ticket #

NA

Platform / Service

DI SMS 365

 

Severity

-

Incident Start Date & Time (GMT) :

24-Apr-2021 01:30 Hrs.

 

Incident End Date & Time (GMT) :

24-Apr-2021 08:00 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • Monitoring NOC is currently observing delay in delivery reports for MT traffic from one of our partners in Malaysia.
  • Customers may face potential delay in DLR receipt for traffic bound towards the same.
  • DI Support team is currently working on high priority to resolve this issue.
  • DI Monitoring NOC will continue to follow-up and update you on the progress made.

 

Resolution Comments

  • Our support teams verified and confirmed the issue is resolved.
  • Traffic towards Malaysia is processing fine.
  • Monitoring NOC will continue to monitor the traffic

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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