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[INCIDENT- RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards Roger & Fido C

External Notification




Ticket #


Platform / Service

DI SMS 365




Incident Start Date & Time (GMT) :

24- Apr-2021 16:05 Hrs.


Incident End Date & Time (GMT) :

24- Apr-2021 20:10 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted



Not Impacted

DR Notification:

Not Impacted



Not Applicable


  • Monitoring NOC is currently observing delivery degradation towards Rogers & Fido Canada.
  • Customers may observe potential delay in delivery of traffic towards the same.
  • Support team is currently working on high priority to resolve this issue.
  • Monitoring NOC will continue to follow-up and update you on the progress made.

UPDATE 24/04/2021 20:30Hrs

•     We are following up with our partner regarding this incident.

•     Monitoring NOC will provide an update once we have any response

Resolution Comments

  • Our partner has informed us that issue has been fixed at their end.
  • Support teams verified the same and found the issue to be resolved.
  • Support teams will continue to monitor the traffic.



If you have any queries related to this incident , please contact Service Desk team at

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