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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential delay in delivery towards SFMC

External Notification

Status

RESOLVED

 

Ticket #

MNOC-29269

Platform / Service

Enterprise Messaging

 

Severity

NA

Incident Start Date & Time (GMT) :

26th April 2021 14:20 Hrs.

 

Incident End Date & Time (GMT) :

26th April 2021 14:40 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Potential delay in delivery towards SFMC

 

Extranet:

Not Impacted

DR Notification:

Not impacted

 

Others:

Not Applicable

Description

1. DI internal monitoring system currently observing queues built up for Salesforce S1 connections within the DI SMS 365 platform.

2. There will be potential delay in traffic.

           * from SDI towards SFMC

3. We are working with our support team to resolve this issue asap.

Resolution Comments

All queues are cleared now, and traffic has been resumed back to normal.

     
     

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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