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[INCIDENT-RESOLVED] | Enterprise Messaging | DI SMS 365 | Potential Delay in delivery of traffic towards our partners in

External Notification

Status

Resolved

 

Ticket #

NA

Platform / Service

DI SMS 365

 

Severity

NA

Incident Start Date & Time (GMT) :

26-Apr-2021 07:15 Hrs.

 

Incident End Date & Time (GMT) :

27-Apr-2021 10:30 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • Monitoring NOC is currently observing delivery degradation towards our partners in United Kingdom.
  • Customers may observe potential delay in delivery of traffic towards the same.
  • Support team is currently working on high priority to resolve this issue.
  • Monitoring NOC will continue to follow-up and update you on the progress made.

UPDATE 1 26/04/2021 11:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 2 26/04/2021 18:20 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 3 27/04/2021 01:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

UPDATE 4 27/04/2021 06:00 Hrs. GMT

  • We are following up with our partner regarding this incident.
  • Monitoring NOC will provide an update once we have any response.

Resolution Comments

  • Our partner has informed us that issue has been fixed at their end.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic

 

 

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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