[INCIDENT-RESOLVED] | Enterprise Messaging | SMS 365| Potential delay in message delivery for Salesforce DR traffic |

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	MNOC-26514
Platform / Service	SMSx		Severity	NA
Incident Start Date & Time (GMT) :	2-Jan-2021 17:40 Hrs.		Incident End Date & Time (GMT) :	2-Jan-2021 19:55 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	Monitoring NOC observed queues for Salesforce DR traffic. We confirm that there was no connectivity issue observed with any binds. Traffic in queue is processing normally and we will provide an update on the progress made.
Resolution Comments	Currently all queues are cleared, and traffic has been resumed back to normal. Support teams verified the same and found the issue is resolved. Support teams will continue to monitor the traffic.