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[INCIDENT-RESOLVED] | Enterprise Messaging | SMS 365| Potential delay in message delivery for Salesforce DR traffic |

 

External Notification

Status

RESOLVED

 

Ticket #

MNOC-26514

Platform / Service

SMSx

 

Severity

NA

Incident Start Date & Time (GMT) :

2-Jan-2021 17:40 Hrs.

 

Incident End Date & Time (GMT) :

2-Jan-2021 19:55 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

  • Monitoring NOC observed queues for Salesforce DR traffic.
  • We confirm that there was no connectivity issue observed with any binds.
  • Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

  • Currently all queues are cleared, and traffic has been resumed back to normal.
  • Support teams verified the same and found the issue is resolved.
  • Support teams will continue to monitor the traffic.
     
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