[INCIDENT - RESOLVED] | Enterprise messaging | DI MMS 365 –MM7 | Potential Delay in delivery for Multimedia messages |

[Rama_Kumaraswam]

External Notification
Status	RESOLVED		Ticket #	MNOC-26351
Platform / Service	DI MMS 365 - MM7		Severity	NA
Incident Start Date & Time (GMT) :	26-Dec-2020 15:00 Hrs.		Incident End Date & Time (GMT) :	27-Dec-2020 00:10 Hrs.
Impact Assessment
Mobile Terminating (MT) Traffic:	Not Impacted		Message Manager:	Not Impacted
Mobile Originated (MO) Traffic:	Not Impacted		Extranet:	Not Impacted
DR Notification:	Not Impacted		Others:	Not Applicable
Description	1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. 2. This would potentially cause delay in delivery for Multimedia messages. 3. Traffic in queue is processing normally and we will provide an update on the progress made.
Resolution Comments	All queues have been cleared and traffic is resumed back to normal. DI Support teams verified the same and found the issue is resolved. DI Support teams will continue to monitor the traffic.