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[INCIDENT-RESOLVED] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages | T

External Notification




Platform / Service

DI MMS 365 - MM7


Incident Start Date & Time (GMT) :

04-Feb-2021 21:40 Hrs.


Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted


Mobile Originated (MO) Traffic:

Not Impacted


DR Notification:

Not Impacted



1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform .
2. This would potentially cause delay in delivery for Multimedia messages.
3. Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

All queues have been cleared and traffic is resumed back to normal.

Support teams verified the same and found the issue is resolved.

Support teams will continue to monitor the traffic.



If you have any queries related to this incident , please contact Service Desk team at

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