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[INCIDENT - RESOLVED] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages |

External Notification

Status

RESOLVED

 

Ticket #

MNOC-28533

Platform / Service

DI MMS 365 - MM7

 

Severity

NA

Incident Start Date & Time (GMT) :

25-Mar-2021 18:00 Hrs.

 

Incident End Date & Time (GMT) :

25-Mar-2021 20:00 Hrs.

Impact Assessment

Mobile Terminating (MT) Traffic:

Not Impacted

 

Message Manager:

Not Impacted

Mobile Originated (MO) Traffic:

Not Impacted

 

Extranet:

Not Impacted

DR Notification:

Not Impacted

 

Others:

Not Applicable

Description

1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
2. This would potentially cause delay in delivery for Multimedia messages.
3. Traffic in queue is processing normally and we will provide an update on the progress made.

Resolution Comments

  • All queues have been cleared and traffic is resumed back to normal.
  • Monitoring NOC  will continue to monitor the traffic
     

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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