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[INCIDENT-RESOLVED] | Operator Services | DI SMS 365 | Potential delay in message delivery | TT# MNOC-28611

External Notification




Platform / Service

DI SMS 365 (SMSx)


Incident Start Date & Time (GMT) :

29-Mar-2021 15:40 Hrs.


Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery


Mobile Originated (MO) Traffic:

Not Impacted


DR Notification:

Not Impacted



  • SDI Monitoring NOC currently observing queues within SMS platform.
  • Customer may observe potential delay in delivery of traffic due to these queues.
  • Our support group is working actively to resolve this issue asap.

Resolution Comments

All queues are cleared now, and traffic has been resumed back to normal.



If you have any queries related to this incident , please contact Operator Service NOC immediately at or +1 800.219.7835 or +1 703.674.4200,option 1, and reference this notification.

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