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[INCIDENT - UPDATE] | Enterprise messaging | DI MMS 365 – MM7 | Potential Delay in delivery for Multimedia messages | TT

External Notification

Status

UPDATE

 

Platform / Service

DI MMS 365 - MM7

 

Incident Start Date & Time (GMT) :

01-Jan-2021 15:45 Hrs.

 

Impact Assessment

Mobile Terminating (MT) Traffic:

Potential delay in delivery

 

Mobile Originated (MO) Traffic:

Potential delay in delivery

 

DR Notification:

Potential delay in delivery

 

Description

1. Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic.
2. This would potentially cause delay in delivery for Multimedia messages.
3. Traffic in queue is processing normally and we will provide an update on the progress made.

Update 02-Jan-2021 00:20 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Update 02-Jan-2021 05:00 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Update 02-Jan-2021 08:00 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Update 02-Jan-2021 11:00 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Update 02-Jan-2021 13:45 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Update 02-Jan-2021 15:15 Hrs. GMT

1. We are still observing MM7 queues within our platform which are gradually decreasing.

2. We will continue to monitor and inform once all queues are cleared.

Resolution Comments

Ongoing

  

 

If you have any queries related to this incident , please contact Service Desk team at essupport.digitalinterconnect@sinch.com

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