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SAP Digital Interconnect Employee

SAP Digital Interconnect Operator Services Incident Reporting

MULTI USER INCIDENT REPORTING

To report incidents that are affecting more than one user, please contact the Operator Services (OS) Network Operations Center (NOC). The OS NOC is available 24 hours a day – 7 days a week – 365 days a year.

 

OS NOC direct dial numbers:

  • +1 703.674.4200 (select option 1 (Global)) 
  • +1 800.219.7835 (US Only) 

Alternatively, customers may contact the OS NOC by email: OperatorServices.NOC@sap.com

 

SINGLE USER INCIDENT REPORTING

To report single user issues, please contact the Operator Services (OS) Single User Incident (SUI) group. The OS SUI team is available 24 hours a day – 7 days a week – 365 days a year.

 

OS SUI contact method:

  • The primary entry point for creating single user or handset to handset customer incidents is by using the SUI web portal, which can be accessed using the following link:
    https://365support.sap.com
  • Customers may also contact the OS SUI group by calling the following direct dial number:
    +1 703.674.4200 (select option 2).

 

Mark Phillips, Head of Customer Support
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