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Shahzad_Ismail
Community Manager
Community Manager

Communication Panel Third Party Extension Messaging API

The Communication Panel Third Party Extension Messaging API documentation details the extensions, which are custom UI extensions for the Sinch Contact Center Communication Panel (later referred to as CP). They are normal HTML pages running inside an iframe in the side panel view of CP. The lifecycle of an extension is limited to the duration an interaction is being processed. The extension will be loaded once the user accepts the offered interaction and removed when the user handles the interaction.

 

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch