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Arti_Yadav
Moderator
Moderator
‎02-27-2020 03:36 PM

Communication Panel is primarily used by agents. Does Sinch Contact Center have tools for supervisors and team leads?

 
Arti Yadav,
Director, Strategic Go-To-Market projects
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Johnnie_W
Moderator
Moderator
‎02-27-2020 03:41 PM

Re: Communication Panel is primarily used by agents. Does SAP Contact Center 365 have tools for supervisors and team lea

Sinch Contact Center includes a Supervisor Dashboard, which is a web-based standalone application designed for contact center team leaders and supervisors.

 

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It shows what is going on right now in the contact center, and what happened since the start of the day. Not only does it provide a graphical representation of today's interactions, Supervisor Dashboard also enables changing agents’ queue assignments and skill levels in real-time.

 

Sinch Contact Center additionally provides comprehensive historical reporting on queues, agents, service levels, and much more.

 

Click here to learn more about Sinch Contact Center.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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