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Piotr_Comtrust
Occasional Contributor

Default reply template in email

Hi Guys,

 

has anyone idea how to define default reply template in outgoing email messages? We have a real case when agents use simple template with email signeture only but for every outgoing email they must assign the template manually. How to assig it automatically? I'm talking about Communication Panel.

 

BR, Piotr

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Nina_Makkonen
Employees

Re: Default reply template in email

Hi Piotr,

 

Thank you for your question. The feature you are referring to is not supported in Communication Panel and therefore agents add the signature manually.

 

Kind regards,
Nina

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Roman_Errapart
Occasional Contributor

Re: Default reply template in email

Of course one way to make the CP click buttons for you is to create your own a Chrome extension ;-)

Best regards,
Roman Errapart
Prominion
prominion.eu
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