Yes, Sinch Contact Center has an open chatbot API that allows any chatbot vendor to integrate with Contact Center. Currently four different chatbot vendors consume our API, including:
- SAP Conversational AI (formerly Recast.AI)
- Ultimate.AI
- Artificial Solutions
- Interactive Media.
Our chatbot integration includes features such as “fallback to agent” which allows the chatbot to forward the chat (including the full transcript) to a live agent in Contact Center if the chatbot is not able to satisfactorily resolve the customer’s issue.
Click here to learn more about Sinch Contact Center.
John Burton, Senior Director Product Management