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How can an agent working on chat get help from a colleague?

Communication Panel in Sinch Contact Center makes it possible for agents to transfer chats to another agent or to a queue, if needed. An internal directory displays who is currently available so agents can make the best choice. While on an active chat, agents can also consult with a colleague via chat.


Click here to view the Communication Panel Guide.


Johnnie Wilkenschildt, Senior Director, Product Management
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