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Johnnie_W
Moderator
Moderator

How does Sinch Contact Center manage faxes?

Sinch recommends handling faxes in Sinch Contact Center as e-mail attachments. We suggest using a third-party fax service capable of receiving faxes and creating e-mails with faxes attached. These e-mails are then routed to agents via queues in Contact Center.

 

Note: It is possible to configure if agents, who are busy with an email, can receive additional emails, web chats, or calls.

 

Johnnie Wilkenschildt, Senior Director, Product Management
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