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Shahzad_Ismail
Community Manager
Community Manager
‎11-13-2020 02:49 AM

Sinch Contact Center Online Interaction Interface (OII) Guide

The Sinch Contact Center Online Interaction Interface (OII) Guide describes the Online Interaction Interface (OII) of the Contact Center software (known as SAP Business Communications Management (BCM) before software version 7 SP07).

 

This information is directed to systems integrators and third-party software vendors who wish to interact with the telephony, e-mail and chat channel functions in a Contact Center system. The OII interface is dedicated to communicating with the ICI interface of the SAP CRM system, but it can be applied to other interfaces as well.

 

Shahzad Ismail
Head of Knowledge Management and Community Engagement, Sinch
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