Which communication channels does Sinch Contact Center offer?
Sinch Contact Center supports most commonly used business communication channels. While other vendors only support a couple channels (for example, voice and chat), SInch supports all commonly used communication channels including:
Chat (including chat bots)
Social media messaging tools such as, Facebook Messenger, WhatsApp, Viber, Telegram, etc.
Sinch Contact Center is one of the new contact-center solutions that provides a true omnichannel solution, allowing you to use the same routing rules across all supported channels.
Click here to learn more about Sinch Contact Center.