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Which communication channels does Sinch Contact Center offer?

Sinch Contact Center supports most commonly used business communication channels. While other vendors only support a couple channels (for example, voice and chat), SInch supports all commonly used communication channels including:

  • Telephony/voice
  • E-mail
  • Video
  • Chat (including chat bots)
  • SMS
  • Social media messaging tools such as, Facebook Messenger, WhatsApp, Viber, Telegram, etc. 

Sinch Contact Center is one of the new contact-center solutions that provides a true omnichannel solution, allowing you to use the same routing rules across all supported channels.


Click here to learn more about Sinch Contact Center.


John Burton, Senior Director Product Management