Which communication channels does Sinch Contact Center offer?

[John_Burton]

Sinch Contact Center supports most commonly used business communication channels. While other vendors only support a couple channels (for example, voice and chat), SInch supports all commonly used communication channels including:

• Telephony/voice
• E-mail
• Video
• Chat (including chat bots)
• SMS
• Social media messaging tools such as, Facebook Messenger, WhatsApp, Viber, Telegram, etc. 

Sinch Contact Center is one of the new contact-center solutions that provides a true omnichannel solution, allowing you to use the same routing rules across all supported channels.

Click here to learn more about Sinch Contact Center.